Frequently Asked Questions
How long does delivery take?
For smaller items (E.G. Accessories, Haquoss producs, livestocks):
Delivery will be completed within 48 hours.
For bulky Cubic² tanks and/or set-ups:
Our team will reach out to schedule a delivery day.
How much is delivery?
Shipping is free for orders over $150. For orders below this amount, a flat rate of $15 applies.
Alternatively, for your convenience, you're welcome to opt for self-pickup of your order. Just let us know!
Do you ship internationally?
Currently, we only offer online order shipping within Singapore. For overseas inquiries, please contact Terence at +65 8905 5555.
Is there warranty for your products?
We provide a 1-Year Limited Warranty on all products under its Cubic² and AquaSync brands. This warranty extends to the original purchaser and covers defects in material and workmanship for a period of one year from the original date of purchase.
Do you do full aquatic set-ups including scaping?
Yes we do!
Our skilled artisans will work with you to bring your aquascaping ideas to life. Just let us know what ideas you have and we are all ears.
Can I see the Cubic² tanks in person?
Yes! We have a concept store where a variation of our tanks are on display.
Shop name: The Fish Tank Concept Store
Address: Queensway Shopping Centre, #01-57.
Do you customise tanks?
Yes we do!
We partner with you to design and construct the perfect aquarium, meticulously considering size, shape, material (glass, acrylic, etc.), and functionality to seamlessly integrate with your space.